VCPL

Description

The MyApp is made exclusively for our subscribers.It can be used for Android OS 2.3 and later. Using this app an existing VCPL subscribers would be able to:

Renew broadband account :

A subscriber can renew broadband account by clicking on the renew now button on the home screen. Payment can be done through credit / debit card, net banking or can put in a payment pickup request to the collection team for making a cash or cheque payment.

Upgrade existing broadband package :

A subscriber can upgrade existing broadband package by clicking on the Upgrade Package button on the home screen. Following options are available

Next renewal :

Subscriber package will be scheduled for upgrade when his current plan expires.

Immediate :

Subscriber package will be upgraded to the chosen plan with immediate effect and no adjustment in the amount.

Conversion :

Subscriber package will be upgraded to the chosen plan with immediate effect and with adjustment in the amount previously paid on a pro-rata basis.

Put in a payment pickup request :

Subscriber can put in a payment pickup request with the company. A date and time can be selected through the option and the same is captured and conveyed to the collection team for further action.

Register a complaint :

Subscriber can launch a complaint through the app.

Get notifications :

All notifications related to renewal reminders, pickup request status, complaint status and value added services will be visible under the notifications tab of the app.